Why doesn't a transaction approved on my payment terminal send back to the POS in semi-integrated mode?

Question

I set up semi-integration and can successfully send the payment amount from the POS to the payment terminal. However, the approved payment from the payment terminal doesn't get sent back to the POS. How should I proceed?

Answer

If you can successfully send payments from the POS to the payment terminal, but the approved payment isn't sent back to the POS, it's possible that your payment or gateway provider requires a special download on the payment terminal to enable semi-integration. This is particularly the case with certain providers such as Global Payments and Elevon. When this happens, you must contact your payment provider and request they enable the payment terminal for semi-integrated use with your POS station. This is usually achieved by downloading a file to the payment terminal. Once semi-integration is enabled by your provider, the payment terminal will send the approved payment information back to the POS. If you need further assistance, please reach out to your provider's customer support for help in troubleshooting the issue.