How to view return record information

  Before you start

Require Detailed Customer Return Info must be enabled at the POS to view return records. For more information, see the article How to turn on return record information.

How To

How do I  review return record information?

Follow these steps

When a store’s POS settings have turned on Require Detailed Customer Return Info, the reason for a customer return will be recorded on the invoice in the GT Backend. To view the reason:

1. View the return Invoice.
   
   

   
   
   

2. Select Return Record.
   
   

   
   
   

3. Review return details.