Why does a product scan in as a different product at the POS?

Question

When I scan a product's barcode at the POS, it brings up a different product. What could be causing this?

Answer

When a product's barcode is scanned and rings in as a different product on the POS, the most common cause is an incorrect barcode is attached to the product in your database.

We recommend logging into the GT Backend and confirming the barcode for the product you are scanning matches what is on the product packaging.

If the product barcode has been recently updated, try reloading the products on your POS. It's possible that the new product data hasn't been synced yet.

More Information

For more information, see the articles How to add or edit a barcode or How to reload products.