How to use the invoice list

  Heads up

Voiding from the invoice list is a manager only function. If you have a salesperson user account and wish to void an invoice from the invoice listing, ask your manager to perform an override. See the article How to perform a manager override.

How to

How do I use the invoice list at the POS?

Follow these steps

Access the invoice list from the POS to review invoice history, reprint invoices or issue a refund or void. Follow these steps.

  1. Select the Invoice icon to review a list of the invoices that occurred at the POS since the last time the End Shift was performed. The invoice's Customer, Time, and Total appear on the list.
  2. Select the three dots to the right of each transaction to either Print or Full Void.

Frequently asked questions

  1. Why is Full Void grayed out for a specific transaction?
    The Full Void option is blocked when there's gift card purchase on the invoice. This is to reduce the likelihood of refunding a gift card purchase without also removing the funds from the gift card.
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